Service Desk Analyst

As a key role for the University, you will work with the Service Centre Manager and other Service Desk Analysts to ensure an effective and efficient service is provided to all users across the University. As the primary contact point for the user, the Service Desk Analyst will be responsible for enabling the service desk to deliver high quality services.

The Person

You will have experience of working in a service desk team within a large and complex user environment. You will be passionate about delivering an exemplary customer experience and satisfaction and possess good written, oral and communication skills, including telephone communication skills. Good problem solving skills are a must to ensure a high level of fixes at first contact.

Directorate/Function

The Directorate for Finance, HR, and Infrastructure plays a critical role in shaping and supporting the University’s strategic and operational success. With a focus on excellence, efficiency, and people-centred practices, it delivers vital services that influence the daily experience of staff and students while enabling long-term institutional growth. These services span financial management, workforce development, and the maintenance of both physical and digital infrastructure - ensuring the University’s operations and ambitions are fully supported. With a clear focus on service quality, innovation, and people-first practices, the Directorate operates in close partnership with academic faculties and senior leadership to ensure institutional goals are achieved. It is driven by a commitment to excellence, service, and sustainable progress, promoting a culture where collaboration, innovation and transformation thrive. This is an opportunity to join a proactive, solutions-focused team whose work directly contributes to the University’s continued success.

Further information

This is a full time, fixed term position for 18 months with a starting salary of £29,478 per annum.

Interviews are expected to be held on 6 May 2026.

For informal enquiries, please contact Ravi Sharma, Service Centre Manager.

Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students’ identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.

We are a place-based organisation, proud of our location in Kingston and the civic role we play in our community. Our campuses inspire collaborative, innovative and creative communities. Being present on campus is important to us because it helps us to create a sense of belonging for both our staff and students. Therefore, staff are expected to be on campus for the majority of their working week.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme. 

To apply click on ‘Apply Now’. If, for accessibility reasons, you need to apply in an alternative format, please email jobs@kingston.ac.uk or call the HR Shared Services team on 020 8417 3118.